You know that Command-Shift-3 takes a screenshot of the entire screen and Command-Shift-4 lets you pick a window, menu, or arbitrary selection for your screenshot. And Mojave introduced Command-Shift-5 to give you an interface to screenshots and screen recordings. But how would you capture a screenshot of a long Web page that requires scrolling? Rather than stitching multiple screenshots together, try this trick in the Google Chrome Web browser. Control-click anywhere on a page you want to capture and choose Inspect. Press Command-Shift-P to open Chrome’s Developer Tools command menu. Type “capture” and then click “Capture full size screenshot” to download a screenshot of the page as a PNG file. (When you’re done, close the Developer Tools by clicking the X in the upper-right corner.)
Apple Music Can Be Your Personal DJ
If you’re an Apple Music subscriber, you probably know that it can play music that’s related to a particular artist or track—just tell Siri, “Play a radio station based on the Beatles” to get a bunch of songs from the likes of the Rolling Stones, Simon & Garfunkel, and Elton John. That radio station will show up in the Radio screen in the iOS Music app and in iTunes on the Mac. But you may not have realized that Apple Music can create a special radio station just for you, based on tracks you’ve played before, added to your library, or “loved.” To create it, just tell Siri, “Play my radio station.” Once made, it shows up with all the other radio stations, with your name underneath—it may not appear immediately. This can be a great way to get a selection of songs you’re almost certain to like, and the more you use Apple Music, the more it should adjust to your listening habits.
Troubles with Messages? Read On for Ten Possible Solutions
Apple’s Messages app for iOS and macOS generally works well, but when it doesn’t, figuring out what’s wrong and how to fix it can take some doing. Here are a few of the most common solutions we’ve come across for problems with sending and receiving messages.
Help Android-switcher friends turn off iMessage
Do you have a friend who previously used an iPhone but later switched to an Android phone? People like that can confuse your copy of Messages, which doesn’t know if it should send to them via iMessage (no) or SMS (yes). If you text with someone in this situation, get them to deregister from iMessage.
Check device connectivity
If messages aren’t flowing when you think they should be, the first “is it plugged in?” thing to check is connectivity. Make sure that your iPhone has at least cellular service (for SMS) and cellular data (for iMessage) and that your iOS device isn’t in Airplane mode. In the case of a Mac, make sure it’s connected to your network.
Relaunch the Messages app
Force-quitting in iOS isn’t something you should do willy-nilly, since it slows down your device and hurts battery life, but it’s worth trying if Messages isn’t sending or receiving messages correctly. Double-press the Home button on Touch ID devices or swipe up and to the right from the bottom of the screen on Face ID devices, then swipe up on the Messages app thumbnail to force-quit it. On the Mac, just quit and relaunch Messages.
Toggle iMessage off and back on
Here’s an easy one. In iOS, go to Settings > Messages and turn the iMessage switch at the top off and back on. iMessage may take a minute or two to reactivate. On the Mac, go to Messages > Preferences > iMessage > Settings, uncheck Enable This Account, and then log in again.
Toggle Messages in iCloud off and back on
With the new Messages in iCloud feature, Apple syncs conversations through your iCloud account. If messages from one device aren’t showing up properly on another device, in iOS, go to Settings > Your Name > iCloud and turn Messages off and back on. On the Mac, go to Messages > Preferences > iMessage > Settings and uncheck and recheck Enable Messages in iCloud.
Verify your phone number and email addresses are correct in Messages settings
SMS relies on a phone number, and you can be contacted via iMessage via a phone number or email address. Make sure you can be reached at all the appropriate ones. In iOS, go to Settings > Messages > Send & Receive to check. On the Mac, look in Message > Preferences > iMessage > Settings.
If they’re not right, fix them in iOS in Settings > Passwords & Accounts > iCloud > Your Name > Contact Information, by tapping Edit in the Reachable At section. On the Mac, you add these addresses with the plus button in System Preferences > iCloud > Account Details > Contact.
Verify that SMS fallback is enabled
When you’re in an area with sketchy cell service, there may not be enough of a data connection for iMessage to work. In such a situation, SMS text messages are more likely to get through, but Messages will try to send to iMessage users via SMS only if you turn on Send as SMS in Settings > Messages.
Check text message forwarding settings
If you’re receiving SMS messages on your iPhone but not any of your other devices, make sure Text Message Forwarding is enabled for the relevant devices (they need to be signed in to the same iCloud account). On your iPhone, look in Settings > Messages > Text Message Forwarding.
When in doubt, restart
Restarting can resolve all manner of problems, so it’s always worth a try if all the settings and accounts are correct. On the Mac, of course, just choose Apple > Restart. For iOS devices with Touch ID, press and hold the top button until the Slide to Power Off slider appears. For those with Face ID, press and hold the side (iPhone) or top (iPad) button and one of the volume buttons until the slider appears.
Reset network settings in iOS
Finally, the most voodoo of the fixes we’ve seen work is to reset network settings in iOS. You don’t want to start with this option because doing so also resets Wi-Fi networks and passwords, cellular settings, and VPN settings. But if all else fails, go to Settings > General > Reset > Reset Network Settings.
If none of these techniques fix your problem, let us know and we’ll see what we can do to help!
Social Media: Having trouble with sending or receiving in Messages? Read this article for solutions to common texting problems:
Did You Know You Can Use Your Mac Laptop Closed with an External Screen and Keyboard?
Those of you who use a Mac laptop—a MacBook, MacBook Air, or MacBook Pro—probably know you can connect it to a large external display for more screen space. But sometimes it’s not convenient to have your Mac open on your desk next to the big screen. If you’d like to close your Mac’s screen and just use the external display, you can! The trick to enabling closed-display mode is that your Mac must be plugged into an AC outlet and you must connect an external keyboard and mouse or trackpad—either USB or Bluetooth. (If you’re using any Bluetooth devices, go to System Preferences > Bluetooth > Advanced and make sure “Allow Bluetooth devices to wake this computer” is selected.)
Get Stacked: Reduce Icon Clutter in Mojave with New Desktop Stacks
There are three types of people in this world: those who keep their Mac Desktop organized, those who don’t and don’t care, and those who don’t but wish they could. If you’re sitting on the Group #3 bench–you have oodles of icons scattered willy-nilly`around your Desktop, and it bugs the bejeebers out of you—macOS 10.14 Mojave might have the solution: Stacks.
Apple has used the term “Stack” before, and still does, in relation to how the icons of folders in the Dock display, either as normal folders or as a stack of icons with the first on top. Mojave’s new Stacks feature brings that visual approach to the Desktop, organizing icon clutter into neat stacks that you can expand and collapse with a click, working with the revealed icons just as you’ve always done.
In the Finder, the best way to invoke Stacks is by Control-clicking the Desktop and choosing Use Stacks from the contextual menu (below left). If you first click the Desktop, you can also find the commands for Stacks in the View menu: Use Stacks and Group Stacks By. Lastly, if you open the View Options window by Control-clicking the Desktop and choosing Show View Options, you can work with Stacks by choosing from the Stack By pop-up menu (below right).
Regardless, when you invoke Stacks, the Finder promptly collects all like icons—even new files, as you create them—together into one or more stacks of icons. Click once on a stack to reveal its contents below. Click again to collapse the revealed icons back into the stack. If you open multiple stacks at once, each subsequent stack takes over a spot at the top of the screen and expands down. If you don’t show disks on your Desktop, you can get a nice columnar view of what’s on your Desktop.
How does Stacks figure out which files are alike? You determine that by Control-clicking the Desktop and choosing from the Group Stacks By menu. You can create three basic types of stacks:
- Kind: These stacks are named for the type of file they contain, such as Documents, PDF Documents, Movies, Images, Screenshots, etc.
- Date: With date-based collections, each stack’s name and contents depend on what date ranges make sense, such as Today, Previous 7 Days, Previous 30 Days, October, 2017, and so on. The date groupings can key off the date added, last opened, last modified, or created.
- Finder tags: Tag-based stacks are useful only if you regularly assign tags to all your files.
We expect that grouping stacks by kind will work best for most people, with a few chronologically inclined folks opting for one of the date options.
How can you control the order of the files within a stack? That’s trickier. Control-click the Desktop, choose Show View Options, and in the View Options window, choose from the Sort By pop-up menu. We’re partial to Name (for an alphabetical list) and Last Modified (to put the most recent file you’ve touched on top), but see what works for you.
The main problem with Stacks is that it eliminates any spatial memorization you might have relied on to find icons on your Desktop. You might be able to identify the document you’re looking for by its icon, but exactly where that icon appears when you expand its stack depends on what other stacks are open or closed, what other files are in the stack, and how the stack is sorted. So if your Desktop is a mess, but you know to look in the lower-left corner for the files you’re working with, Stacks may irritate you.
Luckily, you can give Stacks a try without permanently rearranging your Desktop. Just invoke it—the Command-Control-0 (zero) keyboard shortcut can be handy here—and try Stacks. If you don’t like it, another press on Command-Control-0 puts things back the way they were, with no harm done. (The only exception is that if you sort your Desktop, switching in and out of Stacks removes your Sort By setting.)
Stacks may not be ideal for everyone, but many people whose Desktops are obscured by icons will appreciate how it cleans things up instantly and keeps everything neat and tidy.
Social Media: Is your Mac’s Desktop a cluttered mess? If you’d like to clean it up in a flash—and keep it clean—try the new Stacks feature in macOS 10.14 Mojave.
Siri in Mojave Now Supports HomeKit and Find My iPhone
Siri on the Mac hasn’t been as useful as on iOS devices, but with macOS 10.14 Mojave, Apple enhanced the Mac version of Siri in a variety of ways. Apple says that Siri now knows about food, celebrities, and motorsports, but more interesting is how you can ask Siri to control your HomeKit devices (“Turn on the bedroom lights.”) and locate your iOS devices or AirPods via Find My iPhone (“Where is my iPhone?”).
Use This Hidden Feature in Safari to Access Tabs on Your Other Apple Devices
Browser tabs. They breed like bunnies, and if you’re like us, you have oodles of tabs open on your Mac, iPhone, and iPad. But you may not know that Safari has a great tab-management feature that lets you access all the open tabs on all your devices. (Make sure to enable the Safari switch in System Preferences > iCloud on the Mac and in Settings > YourName > iCloud in iOS.) This tab overview is easiest to find on the iPad, where tapping the tab 
button displays local tabs as thumbnails at the top of the screen and lists tabs from other devices beneath. On the iPhone, scroll down to the bottom of the tab list to see them, and on the Mac, choose View > Show Tab Overview. Click or tap any tab to view it. To close an unnecessary tab, in iOS, swipe left and tap Close; in macOS, hover over the tab name and click the x button that appears.
Getting Rid of an Old Mac? Follow These Steps to Prep It for Its Next Life
If a new Mac has recently arrived in your life, it may be time to hand your old Mac down to a friend or family member, pass it on to a coworker, or send it back to Apple for recycling. Here’s what to do.
Backup
Before anything else, make a backup, just in case. Do this even if you’ve already migrated your data to your new Mac, since it’s possible that data could have been corrupted during the transfer without you realizing. At minimum, update your old Mac’s Time Machine backup by clicking the Time Machine icon in the menu bar, and choosing Back Up Now. For extra safety, consider using an app like Carbon Copy Cloner or SuperDuper to make a bootable duplicate that will be easier to navigate if you need to recover a file.
Deauthorize iTunes and Other Apps
It’s uncommon for apps to have licensing schemes that are tied to your Mac’s hardware these days, but if you have any, such as those from Adobe, be sure to deauthorize or deactivate them.
However, there is one app that most people will need to deauthorize: iTunes. That’s because Apple allows you to play content purchased from iTunes only on up to five computers associated with your Apple ID, so be sure to deauthorize Macs that you won’t use again before passing them on.
To do this, open iTunes and choose Account > Authorizations > Deauthorize This Computer. Enter your Apple ID credentials when prompted.
If you’ve forgotten to do this, you can deauthorize all your computers once per year (and then add back those you still have). To do this in iTunes, choose Account > View My Account, and in the Apple ID Summary next to Computer Authorizations, click Deauthorize All.
Sign Out of iCloud
Next, you should sign out of iCloud to remove any connection between your iCloud account and the old Mac. Doing so disconnects the Mac from synchronization of your iCloud data.
To do this, open System Preferences > iCloud, and click the Sign Out button. If you’ve been syncing via iCloud Drive, Calendar, Contacts, Reminders, and so on, the Mac will ask if you want to keep the data on the Mac or delete it. Don’t bother deleting it since you’ll erase the Mac’s drive in a future step.
Sign Out of iMessage
Much as with iCloud, you should sign out of your iMessage account, at least if your Mac is running OS X 10.8 Mountain Lion or later. To do this, open Messages and choose Messages > Preferences > Accounts. Select your iMessage account and click Sign Out. (In 10.14 Mojave, instead of clicking Accounts in the toolbar, click iMessage.)
Unpair Bluetooth Devices
If you’re giving your Mac to another user along with its Bluetooth devices, such as a wireless keyboard and trackpad, you don’t need to do anything with them. However, if you plan to hang on to your Bluetooth devices and use them with another Mac, you should unpair them. That’s especially true if someone else in your home or office will be using the old Mac, since the device might end up working on multiple Macs, which could cause confusion.
Before you unpair a wireless keyboard and mouse or trackpad, however, make sure you have a wired keyboard and pointing device available, since you won’t be able to erase the drive and reinstall macOS without them. If you lack wired alternatives, don’t unpair your keyboard and pointing device.
To unpair Bluetooth devices, open System Preferences > Bluetooth, and in the list of devices either hover over a device or select it. Then click the X button to the right. When prompted, click Remove.
Erase the Drive and Reinstall macOS
Here’s the most important step—erasing the Mac’s drive. After all, you don’t want the next user to be able to access all your photos, documents, email, and more. Luckily, this is easy to do.
First, start up from macOS Recovery by holding down Command-R while the Mac boots. In the macOS Utilities window that appears, select Disk Utility and click Continue.
In Disk Utility, select the internal drive, click Erase in the toolbar, and in the dialog that appears, enter a new name, choose a format, and choose GUID Partition Map for the scheme. For the format, stick with the default, since the macOS installer will convert it later if necessary. Quit Disk Utility when you’re done.
Once the drive is erased, you’ll be returned to the macOS Utilities window, where you can select Reinstall macOS (or Reinstall OS X, if it’s an older Mac) and click Continue. Obviously, if you’re sending it back to Apple for recycling, there’s no reason to do this.
The installation process takes time, and when it’s done, the Mac will restart into the setup assistant. Press Command-Q at the Welcome screen to shut down. When the new user starts the Mac up again, they’ll be able to continue with the setup process. That’s it—now you’re ready to give the Mac to its next user.
Social Media: If you’re passing an old Mac on to a colleague, friend, or family member—or returning it to Apple for recycling—follow these steps to prepare it for its next stage in life and ensure that no one will be able to access your data.
This Is Hands-Down the Easiest Way to Give Someone Your Wi-Fi Network Password
You know the drill—a friend comes to visit and wants to get on your Wi-Fi network. You’ve written the password down somewhere, but where? Even if you have it handy, it’s a pain for your friend to type in. Since macOS 10.13 High Sierra and iOS 11, Apple’s operating systems can make connecting a lot easier. Have your guest choose your network, and then put their device next to one of your devices that’s awake and connected to the Wi-Fi network. As long as you have a card in your Contacts app whose name matches your friend’s My Card in their Contacts, your device should ask if you want to share the Wi-Fi password with them. Just tap Share Password when prompted and you’re done!
Don’t Use Rules in Apple’s Mail to Send “Out of Office” Replies
It’s helpful to unplug occasionally and ignore email while on vacation or otherwise away from your work routine. And it’s a good idea to set up a vacation auto-responder to tell correspondents what to do in your absence. It might be tempting to create such an auto-reply with a rule in Mail on the Mac, but resist the temptation! It’s way too easy to end up sending replies to every message from a mailing list or to addresses that will themselves reply back, causing a mail loop where each message generates another reply, ad infinitum. Instead, always set up such auto-responders in the server settings for your email provider, which are better about avoiding mail loops. Here are instructions for Gmail, iCloud, Outlook.com, Spectrum, Xfinity/Comcast, and Yahoo. If you use a different email provider, the instructions will likely be similar; check with your provider for details.
